#Let your customer know your eta sms how to#
#Let your customer know your eta sms drivers#

Proactive live chat offers some absolute perks along the way: Proactive chat message on the HelpCrunch website This is one of the options we greet website visitors at HelpCrunch (you can do just that): That’s why it’s vital to put live chat etiquette for support agents into the picture and benefit from it later. Live chat is the most powerful tool for delivering A-rated and personalized support. Remember to stay professional, adjust the tone of the greeting depending on the situation, and use your imagination! Yeah, no surprise here.Īfter you introduced yourself, strike up a conversation with a nice greeting: nothing delivers customer satisfaction like a delightful discussion. In such a way, you build a strong emotional bond and let a customer know that you aren’t a total stranger. To make it great, start chatting by introducing yourself to a client. There are no second chances for a first impression. It takes 7 seconds for a person to realize who you are and the tenth of a second to see your trustworthiness at the beginning of an interaction.

#Let your customer know your eta sms how to#

If all you do is guesswork about how to behave online, read the following chat etiquette tips to show respect in your conversations with customers. Top 12 chat etiquette rules you should keep at any cost 77% of happy clients will spread the word of a company if they receive consistent and satisfying help. Why do people usually fall in love with a brand? Mostly because of the friendliness of customer service reps. The travel mode is always presumed to be ' driving' with the departure time set to the current time.Chat etiquette is a set of rules that can help make interactions with customers more pleasant, productive, and smooth. Google calculates the travel time using a ' Best Guess', based on both historical traffic conditions and live traffic. End location: Geo location associated to the selected addressĬartonCloud sends both of these addresses (as coordinates) in a request to the Google Distance Matrix API, which will then return a response containing the estimated travel time.Start location: Current location of device.The estimated time of arrival is calculated based on the coordinates of two locations: Within the mobile apps, the appropriate explanation for the disabling of the button will be given when attempting to contact a customer. No Current Location: if access to the mobile device's location has been previously denied or not yet granted, an estimated time of arrival cannot be calculated.No Geo Location: if the customer's address does not have a valid geo location associated with it, an estimated time of arrival cannot be calculated.No Internet: an Internet connection is required for the calculation of an estimated time of arrival.This is the case if any of the following situations apply:

Under certain circumstances, the ETA text message button may be disabled. The pre-filled text varies based on the type of consignment but will always include the tenant information (in this case ' CartonCloud Demo'), the consignment client name (' Chips Caffeine World') and the consignment reference (' Ref'). There you will notice that both the telephone number and the text message body have been pre-filled for you.

Choose the ETA option, wait while the estimated time of arrival is being calculated and then find yourself in the device's message sending app. On selecting this button, various options are presented: call, text, text ETA. There, given a telephone number has been provided for the address and the mobile device allows phone calls or text messages, you will find a contact button next to the address header. To send a text message containing consignment information and an estimated time of arrival, proceed to the relevant consignment's detail view within the app. While the standard text message option will have an empty body, an ETA text message is pre-filled with various information about the consignment as well as an estimated arrival time. One of the contact options is an ETA text message.

#Let your customer know your eta sms drivers#

The CartonCloud mobile apps allow drivers to contact customers by call or text message (assuming a telephone number has been provided for the customer's address via the web app).